& occasionally about other things, too...

Thursday, October 20, 2011

Indovation: The Best of India in Services

This week, I’m taking a break from the usual literary books; after all, the blog is “occasionally about other things, too.”

Although, let me hasten to add that it's still going to be about a book.
This week, India dominated the Canadian Manufacturing Technology Show (CMTS) in Toronto. Over 150 Indian engineering companies participated in the show – all of them from the small and medium enterprise sector. On display was Tata’s Nano, the world’s cheapest car and Mahindra Reva, an electric car.

The Best of India in Services is a coffee table book (why not tea table book? It’s India, after all) brought out by the India Brand Equity Foundation. Ernst & Young has prepared the compilation. 

It was released at a media conference earlier this week, following the inaugural of the India Show at the CMTS in Toronto. 

It gives a glimpse of the enormous changes that are taking place in India led by the exponential growth in the services sectors.

It updates the latest trends in sectors such as business and professional services, education, engineering, real estate and construction, financial services, healthcare, innovative concept services, media and entertainment, research & development, retail, technology, telecommunications, transportation and logistics, travel, tourism and hospitality.

Here’s a passage that best illustrates the deep roots of Indovation (Indian innovations in technology that lead to affordable apps).

It’s about Mumbai’s dabbawallas.

“A small but unique business idea that the traditional dabbawalas (lunchbox carriers) of Mumbai introduced way back in 1890 is a thriving industry today. Mumbai dabbawalas deliver customised, home-cooked meals to the clients for a monthly fee. The dabbawala in his Gandhi topi (cap) is a permanent feature of Mumbai cultural landscape. Popular among school children as well as as working people, these packages meals delivered in special boxes are carried in trains to an unloading station, where they are sorted by distinctive coloured destinations.

“In 1998, Forbes Global magazine conducted an analysis of the system’s efficiency and subsequently awarded it a Six Sigma rating. The concept has also been featured in the Guinness Book of World Records. Various media channels, such as BBC, Zee TV, CNBC TV 18, CNN and Sony have made documentaries on Mumbai dabbawalas.

"The world-renowned dabbawalas have lectured in management institutions and even charmed Prince Charles! Inspired by the dabbawalas of India, women in Canada have initiated the Tiffinday service.”

The book is full of many such factoids that underscore the depth of India’s determined march forward as an economic powerhouse.

1 comment:

  1. Excellent as always. Insightful about emerging India, and time to explore synergy for manufacturing between Indian and North American/Canadian firms.

    I remember the old joke that went around PM Rao's time that no longer non-alignment movement (NAM) but the spirit of national association of manufacturing should be invoked.

    Novus software development and shifting of more hardware and manufacturing to India, and JVs in manufacturing among Indo-Canadian and US companies are the need of the day to give way to sustained growth in trade.